Quality is the cornerstone of enterprise survival, the golden key to enterprise development, and the life of enterprise. Quality problems are the main content to ensure the long-term development of the company, so how do we make quality problems zero? If you are interested, let's find out together!

What is zero quality problem

The zeroing of quality problems refers to the management of the occurrence of quality problems, according to five standards: clear process, clear responsibility, implementation of measures, serious handling, and improvement of rules and regulations.

Five requirements for technical zeroing: accurate positioning, clear mechanism, recurrence of problems, effective measures, and inferences from one case.

Five requirements for management return to zero: clear process, clear responsibility, implementation of measures, serious handling, and improvement of rules and regulations.

Note: Quality problems refer to failures, accidents, defects and nonconformities. The work of zeroing quality problems shall be implemented in accordance with Q/QJAI0-2002 and relevant regulations.

Quality problem zero standard

Clear process, clear responsibilities, implementation of measures, serious handling, and improvement of regulations: clear process is the whole process of identifying the occurrence and development of quality problems, analyzing the causes of problems from all relevant links, and finding weak links or loopholes in management. Responsibility is clear on the basis of clear process, according to the quality responsibility to distinguish the responsible units and responsible persons responsible for the quality problems should bear the responsibility, and from the subjective and objective, direct and indirect aspects of the primary and secondary, and the size of the responsibility. The implementation of measures is to formulate and implement effective corrective and preventive measures for the management problems that arise.

Serious handling means that quality problems caused by management should be taken seriously, and lessons should be learned from them, so as to achieve the purpose of educating personnel and improving management. For the responsible units and persons responsible for quality problems caused by repetitive failures, non-compliance with rules, illegal operations, etc., economic penalties or (and) administrative sanctions shall be given according to the circumstances and consequences. To improve the rules is to improve the quality management system and various rules and regulations and implement them for the weak links or loopholes in management, so as to prevent the recurrence of quality problems from the system.

Scope of quality problems to zero

Repeated quality problems; human responsibility quality problems such as non-compliance with regulations and illegal operations; quality problems caused by lack of rules to follow and imperfect rules and regulations; technical status management problems; both technical factors such as design or process, and management aspects quality problems caused by loopholes or weak links; executive leadership and model chain of command identify quality problems that require management zeroing.

Procedure for zeroing quality problems

Identify the process and responsibilities of the occurrence of the problem: The administrative officer of the responsible unit should organize the relevant personnel in a timely manner to identify the process of the occurrence of the problem, analyze the reasons, find the weak links or loopholes in the management, and determine the responsibilities that the relevant personnel should bear; For the products jointly completed by the units, the management of zeroing work is organized by the unit that provides the final product, and is divided into relevant units to do the zeroing work together. Take measures and improve regulations: For weak links or loopholes in management, corrective measures and preventive measures are taken for corresponding management links; for problems with imperfect quality management system requirements or regulations, supplement and improve relevant regulations.

Handling of problems: The management reasons for quality problems should be taken seriously and lessons should be learned from them, especially the ideological education of personnel and the publicity and training of the system should be strengthened; the units responsible for quality problems that are indeed repetitive and human-responsible Those responsible, as well as those responsible for falsification or concealment, shall be given administrative and/or economic penalties such as criticism, education, notification, and off-the-job training according to the size of the responsibility and impact. Complete the management zero report: the management zero report is organized and prepared by the responsible unit; the management zero report should be signed by the quality management department, quality supervision representatives and relevant departments, and submitted after being reviewed by the deputy supervisor of the unit and approved by the administrative officer; for the same Class management issues, a management zeroing report can be written, but the report should state on which products it occurred.

Quality problem zero review

The management zero review is organized and managed by the quality management department of the responsible unit, and relevant departments participate; if necessary, the group company is responsible for organizing and managing the zero review. The evaluation team leader shall be the administrative officer of the responsible unit, and the evaluation committee shall include leaders of relevant departments and quality supervision representatives. The management zeroing review can be combined with the technical zeroing review as the case may be. Contents of management zeroing review: whether the occurrence process of quality problems is clear; whether the main cause of the problem and the nature of the problem are clear; whether the main responsible unit and responsible person are clear, and whether the relevant units recognize their responsibilities and take improvement measures.

Whether personnel have been educated in conjunction with the quality problems that have arisen, and what form of education has been adopted. Whether the responsible units and responsible persons need to be punished has been punished, whether the punishment is appropriate, and whether there is a written record or notification. Whether the quality management system documents and rules have been improved, and which quality management system documents and rules have been improved. All information generated in the process of zeroing quality problems should be managed by levels. Quality management departments at all levels should sort out and store the zero-level information on quality problems at their respective levels according to regulations, and do a good job in information transmission. For the quality problem management zeroing report and related zeroing work documents, the responsible unit shall file and manage.

The role of zeroing quality problems

Quality problem zero management can realize closed-loop management of quality problems that occur in enterprises, and can help enterprises; collect quality problem information in a structured form, standardize quality problem reporting and approval processes; establish quality problems zero work to-do list and carry out Execute tracking; realize statistical analysis of quality problem zeroing information.